Policy

COMPANY POLICY
Shipping Information:
Your order will shipped out within 24 hours of being placed. Monday though Friday. Keep an eye on your email as updates will be sent there. 
Be sure to provide the correct shipping information at check out. If a package comes back to us, due to wrong mailing address, you will need to contact us to ship your package again, but you must pay a new shipping fee.
Once we drop off the package to USPS, it is out of our hands. We will provide tracking information (check your email), but we are not responsible for any lost, miss-marked or damaged items. Furthermore, we are not responsible for any delays by USPS.
If a package is marked “delivered” but you state it was not delivered, you must contact your local USPS location. USPS means United States Postal Service. You will have to open a claim with them for any refunds or settlements. They will assist you on how to proceed. 
We are not responsible for USPS, therefore we cannot refund any products marked "delivered".

If needed, contact us through our CHAT BOX on our website fbbproducts.com located on the bottom right.

Our email is fbbpproducts@yahoo.com , we check our emails Monday through Fridays. 

Pick up Option: Location in Stockton*

By selecting "customer pick up", this means we will email/ text you as soon as your order is ready. You can choose from two options on where to pick up: store or lockers.

Store hours: Monday-Friday: 9am - 5 pm 

Saturday & Sunday: 9am - 2pm

Once you receive the message that your order is ready, you can come pick up in store or lockers depending on which locations you chose :)

Locker orders take anywhere from 1 hour to 24 hours to fulfill*

 
Returns:
All items are final sale. No Refunds.
No returns or exchanges due to health and sanitary reasons.
However, in the case of wrong or missing items, contact us through our CHAT on our website fbbproducts.com located on the bottom right.

 

Cancellation policy:

If you would like to cancel your order, we can do that as long as it hasnt been shipped. You will be charged a restocking fee and transaction fee of 3% total purchase price. If the order has shipped and you would like to cancel, you will need to wait until you receive the package and mail it out back to us so that we can cancel the order after we have inspected package has not been open or used. Shipping fee will be deducted.